Returns Policy
IMPORTANT- Whatever the reason for the return, can you please add a covering letter briefly explaining why you returned your product, your order number and FULL contact details. By doing this will help the J4k team deal with your request as fast as possible. ALSO we strongly advise that you send any product back recorded (So a J4K staff member has to sign for your returned product so you have prrof of delivery). Unfortuntely items do go missing in the post and if we do not recieve a product J4K cannot refund or replace.
Possibe Fault - If you believe there is a fault with any of your products (s) you purchased from the J4K SPORTS store please forward your products(s) to our headquarters address below and depending on your requirements Just4keepers will either replace or refund your products(s).
Once receiving a returned item an experienced member of our staff will check to see if the product(s) has a factory fault (If this is the case a refund or replacement will be sent at J4K’s cost). If J4K find this fault is either wear and tear, and or misuse from the customer. In this case no refund or replacement will be sent. We will also email our reason why we came to this decision and if you want the gloves returned, you must forward our postage costs first.
Please Note: J4K cannot offer a refund or replacement on any wear of the palms on any of our gloves. This is because the palm is a soft latex material and will naturally wear with every usage. Also as poor pitch conditions, wearing gloves on artifical grass and even using a worn out football can drastically wear the palm, for this reason we cannot guarantee our palms.
If you have recieved a free sponsored pair of gloves, through our sponsorship scheme, we cannot replace or refund as we have given you this product for free. Also any personalisation goalkeeper gloves cannot be refunded or exchanged.
Sadly J4K has had to but the above conditions in place because of people trying to get more gloves for free, even though we have been more than fair and offered great deals! So sadly like everything in life, the selfish greedy minority spoil it for all. However please be rest assured J4K will be 100% fair when making our decision re above.
We cannot accept any return after 14 days.
Changing of Size
If you are returning because you want to change sizing, any returns MUST still be in same new packaging. If there is any damage to the packaging or look of wear to the product no refund or replacement will be given.
If you want your product (s) replaced with another size, you will have to forward further postage costs before we can send out again.
If in the event J4K has sent out the wrong size in error, once we receive your returned item, J4K will not only send out your correct size at our cost, J4K will also cover the cost of your postage of the item (s) you have returned. So please add the cost of your return in covering letter and J4K will send a cheque for this amount as long as its a reasonable price.
What happens if you are not home when your delivery comes?
If you are not home Royal Mail will leave a note explaining where your products(s) are stored for a period of time. (This is normally the local sorting office nearest you.)
If you do not pick up your products(s), your products(s) are delivered back the below address:
We will then contact you and ask for further P+P costs to resend your products(s).
Please Note: We cannot send your item until further postage is paid as this is not our fault you did not collect your products(s).
If you ask for a refund at this stage as long as the products(s)and packaging are as new, we will refund your monies minus our original P+P costs, plus a further £2.50 charge for our time and costs dealing with this query.
PLEASE SEND RETURNS TO:
Szilárd Kantár - Just4keepers SK s.r.o.
667
Zemné
94122
EMAIL: info@j4ksports.eu
